Reference

What You Agree To When You Use ka789

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how DANA, OVO, and GoPay deposits are handled to how disputes get resolved.

Account eligibility by local lawDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsDispute and contact process

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How These Terms Apply to Your Account

ka789 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and making a deposit — whether through DANA, OVO, or GoPay — you confirm that you have read these terms and that you meet the eligibility conditions for your region. We reserve the right to suspend or close any account that we

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find to be in breach of these conditions, including accounts where wallet ownership cannot be verified or where activity suggests multiple accounts sharing a single identity. Deposits made via local e-wallets are processed under the payment terms shown at the point of transaction; refunds, if applicable,
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follow the same wallet path back to the source. These terms are governed by the rules of the jurisdiction in which ka789 operates, and access is conditional on local law in your area. We may update these terms from time to time, and continued use of
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your account after an update constitutes acceptance of the revised version. We will notify you of material changes through your registered contact method. If any part of these terms is found to be unenforceable, the remaining provisions continue in full effect. Questions about how a specific
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clause applies to your account can be directed to our support team at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

Team online

Live Chat

Open the chat widget from any page on ka789 to ask about a specific clause, a wallet transaction query, or an account condition you want clarified before proceeding.

Email Support

Send a written query to our support address for anything that needs a documented response — account suspension appeals, terms interpretation, or wallet verification issues.

Account Help Centre

The Help Centre covers common terms questions around DANA, OVO, and GoPay deposit rules, withdrawal holds, and what triggers an account review under our conditions.

HOW WE HANDLE ACCOUNTS

What We Do to Keep Your Account Fair

Our account policies are built around a few non-negotiable principles: your wallet must match your registered identity, your activity must come from a single account, and any dispute gets a real response — not an automated close. Players in Surabaya and across Indonesia can check how their account stands at any time through the account dashboard.

Wallet Identity Matching

Deposits through DANA, OVO, or GoPay must come from a wallet registered in your own name. Mismatched wallet ownership is the most common reason a withdrawal gets held for manual review.

Single Account Policy

Each person may hold one active account. If our systems detect duplicate registrations linked by device, wallet, or identity data, both accounts are flagged and reviewed before any withdrawal is processed.

Dispute Resolution Path

If you believe a transaction or account action was applied in error, you can raise a formal dispute through live chat or email. We aim to respond with a substantive answer, not a template reply.

Terms Change Notification

When we update these terms, we send a notification to your registered contact before the change takes effect. You can review the updated version in full before your next session.

Common Questions About Our Terms

If something in the terms isn't clear, these are the questions we hear most often — with direct answers about how each clause actually works on your account.

Yes. The terms apply to all accounts regardless of which wallet you use. Deposit and withdrawal conditions for DANA, OVO, and GoPay are each covered within the payment section of these terms.

Your balance is not affected by a terms update. We notify you before changes take effect, and you can continue your session under the previous terms until you log in and acknowledge the update.

Yes. Contact our support team via live chat or email with your account details, and we can provide the version of the terms that was active when your account was opened.

You may hold one account only. If you have accidentally created a duplicate, contact us immediately — we can merge your history and close the duplicate without penalising your primary account.

Withdrawals are held when the wallet used for deposit does not match the registered account name, or when a manual identity check is triggered. Resolve this by submitting the requested verification through your account settings.

These terms are governed by the rules of the jurisdiction where ka789 operates, and access is conditional on local law in your region. Formal complaints can be submitted through our support email for a written response.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use ka789

How to Contact Us About These Terms

Live Chat

Email Support

Account Help Centre

What We Do to Keep Your Account Fair

Common Questions About Our Terms

01 Do these terms apply if I deposit using GoPay or OVO?

02 What happens if ka789 updates the terms while I have an active balance?

03 Can I request a copy of the terms version I originally agreed to?

04 What does the single account rule mean for me?

05 Why was my withdrawal held after a DANA deposit?

06 Which law governs these terms and where can I raise a formal complaint?

Terms & Conditions

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